Privacy Policy

Ooru Digital Private Limited (“Ooru”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our websites, digital products, services, and support teams.

 We are committed to handling your information responsibly, and to continuously improving our practices in line with evolving standards in data security and digital infrastructure.

1. Scope

This Privacy Policy applies to:

• Visitors to our websites

• Clients, partners, vendors, and users of Ooru products and services

• Individuals interacting with our support or communications channels

It does not apply to third-party websites or services linked through our platforms.

2. Information We Collect

Information You Provide

• Name, organization, job title

• Contact details such as phone number or email

• Customer support queries or feedback

• Optional forms or surveys

• Content you choose to upload into our platforms
  
  Information Collected Automatically

• IP address, device type, browser type

• Usage patterns and interaction logs

• Technical metadata from system logs
  
  Information from Third Parties

• Event registrations or referrals

• Publicly available professional or institutional records
  
  

3. How We Use Your Information

We use your information to:

• Deliver and improve our services and products

• Respond to queries or provide support

• Ensure platform security and reliability

• Conduct internal analytics and service performance reviews

• Share service updates and operational notices

• Fulfill contractual and legal obligations
  
  We may aggregate or anonymize your information for metrics, reporting, or system enhancements.

4. Cookies and Tracking

We may use cookies or tracking technologies to:

• Maintain site performance

• Understand usage patterns

• Enable feature optimizations

You can control cookie settings via your browser or device.

5. Sharing and Disclosure

We may share data with:

• Trusted service providers for hosting, analytics, or communication (under data protection agreements)

• Regulatory authorities when legally required

• In cases of mergers, acquisitions, or organizational restructuring

We do not sell personal data.

6. Data Storage and Compliance

Your data may be stored or processed in secure infrastructure managed by Ooru or our cloud partners.

We are in the process of pursuing:

• SOC 2 Type I certification

• ISO/IEC 27001:2022 compliance
  
  

  These certifications reflect our commitment to best-in-class security and responsible data stewardship.

7. Security Measures

We implement technical and organizational controls to protect your data, including:

• Access controls and encryption

• Role-based permissions

• Real-time monitoring

• Regular internal reviews and audits

8. Data Retention

We retain information only as long as necessary to:

• Provide services

• Meet legal or regulatory requirements

• Maintain audit trails or logs
  
  

When data is no longer required, we securely delete or anonymize it.

9. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from minors. If such data is identified, we will promptly delete it.

10. Updates to This Policy

We may revise this policy periodically. Updates will be reflected by the “Last Updated” date above. In case of significant changes, we may notify you via service announcements or product interfaces.